Quarantined Connection

Your access to DHNet Internet Services has been quarantined.

We have been notified by UF Main Campus IT Security that your computer(s) may be infected with a virus or other malware or your Gatorlink user ID’s password may have been compromised. An email with instructions on how to restore access has been sent to your Gatorlink Email account. Your access to our services is limited to only this page and the software available on this page. Unlike a DHNet Acceptable Use Policy violation, there is no time limit on how long you will remain quarantined. The faster you can contact us regarding the virus or malware infection on your computer, the faster we can restore full connection. This is to protect against the potential virus or malware from spreading to other residents.

How to Get Your Access Restored

Below are the directions that were sent to your Gatorlink email account.

WINDOWS COMPUTERS

You have two options: RESIDENT SELF SCAN or DHNET TECH SCAN. More information about both is below.

  • Resident Self Scan
    • Both software listed here can be downloaded below while under quarantine.
      • Install MalwareBytes Anti-Malware Free on your computer and update the definitions to the latest release.
      • Install Avast Free Antivirus on your computer and update the definitions to the latest release.
      • Submit the logs using the Virus Submission Form button below. This must come from the resident (residence halls) or primary lease holder (villages).
    • WARNING: Scans using Windows Defender, Microsoft Security Essentials, and Microsoft Forefront Identity Manager will not be accepted.
    • NOTE: Virus logs that are submitted after 5pm on Monday through Friday will be processed the following business day.
  • DHNet Tech Scan
      • Visit a DHNet@Home Help Desk in person with your computer. Locations.
        • Bring all power cables with you and your Gator 1 ID
    • The DHNet Technician will scan your computer and submit the virus logs on your behalf for review. Any logs submitted after 5pm Monday through Friday will be processed the following business day. Residents are permitted to leave their computers while the scans are being performed.

APPLE MAC COMPUTERS

You have two options: RESIDENT SELF SCAN or DHNET TECH SCAN. More information about both is below.

  • Resident Self Scan
    • Both software listed here can be downloaded below while under quarantine.
      • Install Avast Free AntiVirus for Mac on your computer and update the definitions to the latest release.
      • Submit the logs using the Virus Submission Form button below. This must come from the resident (residence halls) or primary lease holder (villages).
    • NOTE: Virus logs that are submitted after 5pm on Monday through Friday will be processed the following business day.
  • DHNet Tech Scan
      • Visit a DHNet@Home Help Desk in person with your computer. Locations.
        • Bring all power cables with you and your Gator 1 ID
    • The DHNet Technician will scan your computer and submit the virus logs on your behalf for review. Any logs submitted after 5pm Monday through Friday will be processed the following business day. Residents are permitted to leave their computers while the scans are being performed.

Virus Tools To Use

Please use the following tools and services to help determine if your computer’s security has been compromised. You can contact the DHNet@Home Phone Support line at (352) 392-4357 during business hours to receive help with getting this resolved.

Windows

  • Avast! Free Antivirus – this is an automatic scanner and does satisfy SafeConnect Requirement for real-time antivirus protection
    • After installing, please make sure it is fully updated before scanning
    • Once you are removed from quarantine, please make sure you have registered the product in order to continue to receive free updates
  • MalwareBytes Anti-Malware Free– this is a manual scanner and does not satisfy SafeConnect Requirement for real-time antivirus protection. It must be fully updated before scanning.

Macs 

What Log Files and Screenshots to Submit for Resident Self Scan

Avast! Anti-Virus (Avast)

You will need to grab multiple screenshots from Avast as it does not export a log file once a scan is completed. Failure to submit the correct screenshots will result in more time under quarantine.  You will use these screenshots when you choose the Resident Self Scan option.  These instructions will be used once you run Full Scan in Avast.

Screenshot 1 – Status of Definition Files

Windows – Open Avast and then go to Settings then Update. Make sure the Virus Definitions show a release date no older than 3 days from the current date.  Grab the screenshot of the Update screen.

quarantine-avast-update-example

Mac – Open Avast and click on the words “avast!” in the top left corner of screen near the Apple logo. Choose “About avast! Antivirus.” Grab the screenshot of the About screen

quarantine-avast-update-mac

Screenshot 2 – Results of the Most Recent Full Scan

Windows – Open Avast and then go to Scan then Scan History.  Highlight the most recent Full Scan you completed. Grab a screenshot of the Scan History screen. quarantine-avast-scan-example

Mac – Open Avast and then go to Reports. Select the latest Full System Scan and click Open. Grab a screenshot of the Full System Scan screen.

quarantine-avast-scan-mac

MalwareBytes Anti-Malware (MBAM)

You will need to grab the log files that are generated from MBAM.  You can do this after the scan is run or sometime after. Failure to submit the correct log files will result in more time under quarantine.  You will use these log files when you choose the Resident Self Scan option.  These instructions will be used once you run a Threat Scan in MBAM.

Screenshot – Tutorial for Collecting the Log Files from a MBAM Threat Scan

Windows – Open MBAM. Go to History. Click on Application Logs and select the most recent Scan Log. Click on the View button. Click on the Export button and choose Text File. Save the file to your Desktop with filename MBAM.txt.

quarantine-mbam-log-01 quarantine-mbam-log-02

Tools To Remove Specific Viruses and AdWare

The following are removal tools for specific virus infections. These tools only remove the virus named.  A scan with one of the recommended solutions is required if you become infected.

Windows

  • TDSSKiller by Kaspersky – removes the TDSS virus infection
  • AdwCleaner – removes Adware and other non-virus related software. (this is not a virus removal tool)

Mac

  • None at this time

Virus Protection That Causes Connection Issues on DHNet Internet Services

The following is a list of anti-virus solutions that are known to cause connection issues on our network.  It is recommended to not install and not use these products while using DHNet Internet Services.

  • Kaspersky – all versions
  • McAfee – all versions
  • Norton and Symantec – all versions
  • Trend Micro – all versions
  • Webroot – all versions

How to Get Help

If you are having any issues, the DHNet@Home Help Desk can also perform the necessary scans for you free of charge. Please visit our Hours of Operation page to see when the help desks are available. You will need your computer (desktop or laptop), power source and your Gator1 ID card.